Request Capture
Front desk calls, digital guest requests and staff-initiated requests enter one workflow.
Rannkly Desk for hotels
Every guest request, assigned and tracked.
An AI-powered guest request and hotel operations platform that turns calls and digital messages into structured tickets, routes them to the right team and monitors service levels.
Exclusive Channel PartnerFor Rannkly Desk in Saudi Arabia
Multi-Channel CaptureCalls, WhatsApp, QR, PWA and staff requests
SLA MonitoringTimers, reminders and escalation
PMS API IntegrationIncluding Oracle-compatible workflows
Official product walkthrough
See Rannkly Desk in action
Watch how guest requests become structured tickets, reach the responsible team and remain visible until resolution.
- Request capture and automatic ticket creation
- Department routing and staff notification
- SLA monitoring, reminders and escalation
The service workflow
From guest request to confirmed resolution
Classification
The central engine detects intent, category and priority for each incoming ticket.
Smart Assignment
Tickets route to the responsible department based on configured rules and availability.
Staff Notification
Assigned staff receive alerts through WhatsApp, mobile app, email and push notifications.
SLA Monitoring
Response and resolution timers, live updates and AI reminder calls help prevent SLA breaches.
Resolution or Escalation
Resolved tickets notify the guest. Overdue tickets escalate through the configured hotel hierarchy.
Operational visibility
Give every team the same source of truth.
Managers see ticket ownership, priority, response time, resolution time and escalation status in one dashboard.
- Guest and room context
- Department and staff accountability
- Linked tickets and recurring issue visibility
- Actionable reports and analytics
- Multilingual guest request handling
Works with your hotel systems
PMS integrations through available APIs.
FUTEC can configure supported integrations, including Oracle-compatible workflows and other PMS platforms with available APIs.
OraclePMS APIWhatsAppMobile AppEmail and Push
Hotel pricing
Annual subscription by hotel size
Subscription prices include 15% VAT. A one-time implementation setup is required for each hotel.
Up to 90 rooms
21,252 SARper branch / year, VAT included
- Rannkly Desk subscription
- Guest request and ticket management
- SLA tracking and escalation
- Reports and analytics
More than 90 rooms
35,418 SARper branch / year, VAT included
- Rannkly Desk subscription
- Guest request and ticket management
- SLA tracking and escalation
- Reports and analytics
One-time implementation setup
Every hotel selects one implementation option.
Analog Device
4,000 SARone-time per hotel
IP Device
6,000 SARone-time per hotel
Digital Device
10,000 SARone-time per hotel
Final implementation scope and any separately charged items are confirmed in the hotel proposal after technical discovery.
